Os indicadores da distribuição e a percepção da qualidade no fornecimento sob o ponto de vista do consumidor residencial de energia elétrica

Abstract

Certain companies in brazilians electricity distribuction sector have deficiencies in relation to the power quality, highlighted by the high values of their distribution indicators and, consequently, financial compensation paid to consumers for violating the so-called continuity goals. Given this motivation, this paper proposes a multiple linear regression model to assess the impact of distribution indicators on the ANEEL Consumer Satisfaction Index. For the data structure of the model, panel data was used for 26 utilities during the period 2010 to 2019. The results obtained with the panel data model indicate that, of the variables tested, only one does not have statiscally significance with the model, obtaining parameters that can indicate among the distribution indicators adopted, which have the greatest impact on consumer satisfaction.